Terms and Conditions

Last Updated: 07/02/2026

Welcome to Gut Diagnostics ("we", "us", "our"). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

1. About Us

Gut Diagnostics provides health-related testing, information, and support services. Our services are intended for informational and diagnostic support purposes only and do not replace professional medical advice.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or have parental/guardian consent.
  • You are legally capable of entering into binding agreements.
  • You will provide accurate and truthful information.

3. Medical Disclaimer

  • All information provided on this website is for general guidance only.
  • Our services do not constitute medical diagnosis, treatment, or prescription.
  • You should always consult a qualified healthcare professional before making health-related decisions.
  • Gut Diagnostics is not responsible for actions taken based on test results without professional consultation.

4. Our Services

We provide gut health testing kits, laboratory analysis, reports, and related support.

We reserve the right to modify, suspend, or discontinue any service without prior notice.

5. Ordering and Payment

  • All orders are subject to availability and acceptance.
  • Prices are displayed in GBP (£) unless stated otherwise.
  • Payment must be made in full at the time of order.
  • We reserve the right to refuse or cancel any order.

6. Delivery and Returns

6.1 Delivery

  • Test kits are dispatched to the address provided.
  • Estimated delivery times are provided for guidance only.
  • We are not responsible for delays caused by third parties.

6.2 Returns and Refunds

  • Due to the nature of diagnostic kits, used kits are non-refundable.
  • Unopened and unused kits may be returned within 14 days in accordance with UK Consumer Contracts Regulations.
  • Refunds are processed within 14 days of receipt of returned items.

7. Test Results and Reports

  • Results are provided based on samples submitted and laboratory analysis.
  • We cannot guarantee specific outcomes or improvements.
  • Results should be interpreted in conjunction with medical advice.
  • We are not liable for inaccuracies caused by improper sample collection.

8. User Responsibilities

You agree to:

  • Provide accurate personal and medical information.
  • Follow sample collection instructions carefully.
  • Use the website lawfully and respectfully.
  • Not misuse, hack, or interfere with our systems.

9. Intellectual Property

All content on this website, including text, graphics, logos, and reports, is owned by Gut Diagnostics or licensed to us.

You may not copy, reproduce, distribute, or exploit any content without written permission.

10. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR.

By using our services, you consent to such processing.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses.
  • Our total liability shall not exceed the amount paid for the relevant service.
  • We do not guarantee uninterrupted or error-free access to our website.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

13. Termination

We may suspend or terminate your access if you breach these terms.

You may stop using our services at any time.

14. Complaints and Support

If you have any concerns, please contact:

Email: info@gutdiagnostics.co.uk
Phone: 0121 446 1671

We aim to respond to complaints within a reasonable timeframe.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page.

Continued use of the website indicates acceptance of revised terms.

16. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in effect.

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Gut Diagnostics regarding use of this website and services.